The Bear Robotics Servi is one of the most widely deployed restaurant delivery robots in the world, with over 5,000 units delivered to restaurants, casinos, and senior care facilities across the US, Canada, Korea, Japan, Europe, and Singapore. Standing 104 cm tall and weighing 34 kg, Servi carries up to 30 kg (66 lbs) across 2 trays plus a bus tub, operates for 8–12 hours on a 4-hour charge, and navigates autonomously using 3D cameras and LiDAR. Bear Robotics partners include Chili's, Denny's, Google, Pepsi, and Marriott. Servi is available through direct sales, subscription (~$950/month on a 3-year plan in Japan), and 28-day demo trials, with a larger Servi Plus model carrying up to 40 kg (88 lbs) across 4 trays. Bear Robotics has raised over $117 million in funding.
Price Range
Bear Robotics offers flexible pricing through purchase, subscription, and demo models.
| Model | Specs Summary | Est. Price |
|---|---|---|
| Servi (standard) | 2 trays + bus tub, 30 kg payload, 8–12 hrs battery | Contact sales (est. $15,000–$20,000 purchase) |
| Servi Plus | 4 trays, 40 kg (88 lbs) payload, expanded capacity | Contact sales (est. $18,000–$25,000 purchase) |
| Servi Mini | Compact variant for tight spaces | Contact sales |
| Subscription (Japan, 3-year) | Monthly operating cost | ~$950/month (~¥99,800 excl. tax) |
| 28-day demo | Trial deployment | Small installation fee |
| Bear Care warranty (extended) | Ongoing support + maintenance | $150–$199/month |
Full Specifications
Servi (Standard)
| Spec | Value |
|---|---|
| Dimensions (L × W × H) | 445 × 430 × 1,046 mm (17.5 × 17 × 41 in) |
| Weight | 34 kg (75 lbs) |
| Trays | 2 trays (16" / 40 cm) + 1 bus tub |
| Payload | 30 kg (66 lbs) total |
| Battery life | 8–12 hours |
| Charging | Wall charger (100–240V AC, 4-hour charge) |
| Controller | External tablet or attached touchscreen |
| Navigation | 3D camera + LiDAR, autonomous obstacle avoidance |
| Auto return | Yes — internal weight sensors detect when delivery is complete |
| NSF certified | Yes — safe and sanitary for front and back of house |
| Tray components | Dishwasher safe |
Servi Plus
| Spec | Value |
|---|---|
| Dimensions (L × W × H) | ~540 × 550 × 1,220 mm (21 × 21.6 × 48 in) |
| Weight | ~62 kg (136 lbs) |
| Trays | 4 extra-large trays or 4 standard bus tubs (configurable) |
| Payload | 40 kg (88 lbs) total / 10 kg (22 lbs) per tray |
| Capacity | 16+ entrees per trip |
| Battery life | 12–24 hours |
| Suspension | Active suspension for stable food and liquid delivery |
| Liquid delivery | Calibrated speed and parking presets for soup/drink stability |
| ADA compliance | Navigates ADA ramps and thresholds up to 1/2" |
| LED lighting | Full-perimeter responsive LED for visibility and communication |
| LCD display | For promotional content and communication |
Fleet Management
| Feature | Value |
|---|---|
| Multi-robot coordination | Centralized fleet control — no deadlocks or congestion |
| Dashboard | Cloud-based Fleet Control Suite for monitoring, troubleshooting, behavioral data |
| Scalability | Add robots for peak demand; system scales without congestion |
What Is Servi Actually Used For?
Restaurant Food Running
The primary use case. Servi picks up plated food from kitchen windows and delivers autonomously to tables. Staff load dishes, select destination, and Servi navigates. Internal weight sensors detect when customers unload, triggering auto-return. Clients include Chili's, Denny's, and Hwy55.
Table Bussing
Servi's bus tub collects dirty dishes and returns them to the dishwashing station. This frees servers from the most physically demanding and time-consuming part of table service.
Senior Care Facilities
Bear Robotics has deployed Servi in senior care environments for meal delivery and amenity transport, reducing staff workload in chronically understaffed facilities.
Casinos and Hospitality
Large-scale deployments in casino environments where continuous food and drink delivery across vast floor areas makes robot assistance particularly valuable. One deployment uses 30+ multi-robot units serving and bussing around the clock.
Corporate and Campus
Google, Pepsi, and Marriott use Servi for internal food service, catering delivery, and hospitality automation.
Buyer's Guide: What to Know Before Buying a Bear Robotics Servi
28-Day Demo Available
Bear offers a 28-day demo subscription for a small installation fee. This lets you test Servi in your actual restaurant before committing. Field engineers are on-site for 2–3 days for installation, mapping, and workflow integration training.
Servi vs Servi Plus: Choose by Capacity
Servi (30 kg, 2 trays) is for smaller restaurants and moderate volume. Servi Plus (40 kg, 4 trays) is for high-volume operations, large dining rooms, events, and busy shifts. The Plus's active suspension and liquid delivery algorithm make it the better choice for soup, drinks, and delicate items.
8–12 Hour Battery on a 4-Hour Charge Is Excellent
Servi works a full shift (or more) on a single charge. The Servi Plus extends to 12–24 hours. For most restaurants, this means zero battery-related downtime during operating hours.
NSF Certified for Food Safety
Servi and Servi Plus are NSF certified for use in food service environments. Tray components are dishwasher safe. This matters for health code compliance.
Indoor Flat Surfaces Only
Like all restaurant delivery robots, Servi is indoor-only and requires relatively flat floors. It handles thresholds up to 1/2" (Servi Plus) but cannot climb stairs or navigate outdoor terrain.
Strong US and Korea Presence
Bear Robotics is headquartered in the US (Redwood City, CA) with strong operations in Korea and Japan. For US-based restaurants, this means domestic support, service, and a large existing install base. International presence spans Canada, Japan, Europe, and Singapore.
Bear Robotics Servi vs Similar Robots
- Servi vs Pudu BellaBot: The most direct competitor. BellaBot has 4 trays with 40 kg capacity, 12–24 hour battery, an interactive cat-face design, and a larger global deployment footprint (60+ countries). Servi has NSF certification, a 28-day demo program, strong US enterprise partnerships (Chili's, Denny's, Google), and the Servi Plus for high-capacity needs. Both are excellent — choose based on regional dealer support and specific feature priorities.
- Servi vs Temi Go: Temi Go is a versatile platform with a touchscreen, video calling, SDK, and 3 kg tray. Servi is a purpose-built restaurant delivery robot with 30–40 kg capacity. If you need food delivery, Servi is dramatically more capable. If you need a multi-function service robot, Temi Go offers more versatility.
- Servi vs Servi Plus: Same platform, bigger capacity. Servi Plus adds 2 more trays (4 total), 10 more kg capacity (40 kg total), active suspension, liquid delivery algorithm, ADA ramp navigation, and responsive LED lighting. Choose Plus for high-volume restaurants, events, and operations where maximum capacity per trip matters.
- Servi vs Servi Mini: Servi Mini is the compact variant for restaurants with tight aisles and limited floor space. Smaller footprint, lower capacity, same navigation technology.
